Privacy policy

Last update - 06.05.2025

Introduction

Data protection is a matter of trust, and your trust is important to me. I respect your privacy and personal rights. The responsible and lawful handling of personal data is a top priority for me, Varvara Cheristanidou. I process personal data in compliance with applicable law at all times, particularly Swiss data protection law and, where applicable, the European Union's General Data Protection Regulation (EU GDPR).

This privacy policy ("Policy") describes how your data is collected, used, disclosed, and safeguarded when I provide services to you or you use my services and when you visit my website (vchmarketing.ch). By using this website and services, you agree to the terms of this Policy.

Information collected

The following data may be collected and processed:

Personal information: Name, email address, company name, phone number, billing address, and payment information.
Usage data: Details of your visits to my website and the resources you access, including but not limited to, frequency of visits, date, time, and duration of visits, pages visited, search terms, clicks on content, referring website, entries in contact and feedback forms, social media profiles, submitted comments, IP address, information about the devices used (device type, device ID, manufacturer, operating system, language, device settings, MAC address, etc.), cookie information, and browser settings, traffic data, location data, and other communication data.
Communication data: Records of any correspondence with you, including emails, messages, and any other communication.

2. When your data is collected

Your personal data is collected directly from you in the following circumstances:

When you complete and submit any form on this website
When you apply for a free consultation
When you subscribe to the newsletter or other marketing communications
When you pay for services
When you visit or interact with this website, including through cookies and usage tracking technologies

3. How your data is used

Your information is used in the following ways:

Provision of marketing services – to facilitate the delivery, management, and administration of marketing-related services as requested by the data subject.
Communications – to engage in correspondence with the data subject for the purpose of responding to inquiries, fulfilling service-related requests, and maintaining service-related communications.
Billing and payment administration – to execute payment transactions, maintain financial records, and manage invoicing and other billing-related processes.
Service optimization – to analyze user behavior and feedback in order to enhance the functionality, performance, and quality of the website and associated services.
Legal compliance and dispute resolution – to fulfill applicable legal, regulatory, and contractual obligations and to manage or resolve any legal claims or disputes.

4. How your data is used to contact you

I may use your personal data to contact you for the following purposes:

To resolve disputes or address concerns
To collect any fees or payments due
To request your feedback through surveys or questionnaires
To send updates or news about our company
To communicate generally with potential clients
To initiate marketing campaigns, promotions, or special offers
To provide updates regarding appointments or service status
To comply with the Terms of Service, applicable national laws, or any agreement entered into with you

For these purposes, we may contact you via email, telephone, SMS, or postal mail. Visitors and clients may opt out of receiving communications at any time by unsubscribing through a link provided in our emails or by submitting a request via our contact form.

5. How long your personal data are stored

The collected personal data are stored for as long as necessary to fulfill the purposes for which they were collected, or until the user requests their deletion. In accordance with the General Data Protection Regulation (GDPR), users have the right to access, correct, or request the deletion of their personal data at any time. Upon receiving a deletion request, the data will be permanently erased within 30 days, unless its retention is required by legal or regulatory obligations.

6. Disclosure of your data

Your personal information may be shared with:

Service providers: Third parties who assist us in providing the services, such as payment processors and IT service providers.
Legal obligations: Government authorities or other third parties if required by law or necessary to protect rights.

7. Data security

This website is powered by Wix.com Ltd., which is responsible for data security and the technical infrastructure of the site, and complies with the local law. Your data is not shared, stored or transferred anywhere else on my behalf. Wix's data storage providers are contractually obligated to protect your personal data and keep it secure. You can read the full privacy policy of Wix.com in more detail here.

8. International data transfers

Given the global nature of the services, your information may be transferred to, stored, and processed in countries other than your own. Wix.com ensures that such transfers meet European data protection standards. This is done by either:

Relying on adequacy decisions by the European Commission, or
Implementing appropriate Standard Contractual Clauses (SCCs), including any additional measures required to comply with EU data protection law

When Wix.com transfers personal data to countries that are not recognized as having adequate data protection, it takes extra steps to ensure compliance with European privacy regulations.

By using my marketing services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Your rights

You have the following rights regarding your personal data:

Right of access – you may request confirmation as to whether personal data concerning you is being processed, and, where applicable, obtain access to such data and relevant processing information.
Right to correction – you have the right to request the correction of any inaccurate or incomplete personal data concerning you.
Right to erasure – subject to legal and regulatory requirements, you may request the erasure of your personal data.
Right to object – you may object to the processing of your personal data, including where such processing is based on legitimate interests.
Right to data portability – you have the right to request the transfer of your personal data to another data controller, where technically feasible and where processing is based on consent or contractual necessity.

10. Changes to this privacy policy:

This Policy may be revised to reflect changes in services or for other operational, legal, data processing practices or regulatory reasons. Any modifications will be posted on this website, and the updated version will indicate the date of the latest revision.

11. Contact information: Imprint